Standard Bookings
Free Cancellation: Guests may cancel up to 7 days before check-in for a full refund.
Late Cancellation: Cancellations made less than 7 days before check-in will be charged 100% of the booking value.
No-Show: Guests who do not arrive on the day of check-in will be charged the full amount of the booking.
Non-Refundable Bookings
Certain discounted rates are offered as non-refundable. These bookings cannot be cancelled or refunded under any circumstances.
Early Departure
If a guest decides to leave before the end of their booked stay, no refund will be issued for the unused nights.
Payment & Security Deposit
Payment is taken securely via Stripe at the time of booking.
A refundable security deposit of £150 may be pre-authorised before check-in. This will be released within 5–7 business days after checkout, provided there is no damage, smoking, or breach of house rules.
Refunds
Approved refunds (where applicable) will be processed back to the original payment method within 7–10 business days.
We are not responsible for delays caused by the guest’s bank or card provider.
Unforeseen Events
In the event of circumstances beyond our control (e.g., government restrictions, natural disasters), we will offer guests the option to reschedule their stay instead of a refund.
Chargebacks
Guests agree not to initiate a chargeback without first contacting us.
Evidence of stay (ID verification, access logs, communication records) may be provided to the payment provider in the event of a dispute.
If you have any questions or need further clarification, please contact us at info@ofmsignaturesuites.com or +447769106834